Retention Tools

Keep every member
coming back

Karmasoft automatically identifies members at risk of leaving and gives you the tools to bring them back, before they're gone.

Slipped Attendance

Catch members before
they disappear

Karmasoft tracks every member's attendance in real time and automatically flags anyone who hasn't shown up in 14, 21, or 30+ days. You see their plan, their history, and a one-click re-engagement action.

Configurable absence thresholds (14, 21, 30+ days)
Bulk re-engagement messages via email or SMS
Risk score based on plan type and attendance pattern
Integration with marketing automation for follow-up sequences

Communications

Growth Hub
Smart OutreachSocial MediaGGoogle BusinessEmailsSMS
Smart Outreach
Students who need attention today. Click a segment to see the list and send messages
13
Owes / No Plan
Checked in recently with no active package
8
At Risk
Active students, no attendance in 14+ days
1
Expiring Soon
Plans expiring within the next 7 days
273
First-Timer, No Return
Attended once — ideal window for follow-up
9
Lapsed
No attendance in 30–90 days
4
Birthday This Week
Great moment for a personal message
First-Timer, No Return25 students
Email All (25)
MK
Mara Kessler1 class · 15d ago
mara.k@example.com · Last seen 15d ago
Email
AV
Ana Vasquez1 class · 22d ago
ana.v@example.com · Last seen 22d ago
Email
GD
Gil Dawson1 class · 22d ago
gil.d@example.com · Last seen 22d ago
Email
OS
Omar Sayed1 class · 48d ago
omar.s@example.com · Last seen 48d ago
Email
BL
Bea Lindqvist1 class · 48d ago
bea.l@example.com · Last seen 48d ago
Email
TS
Theo Sun1 class · 48d ago
theo.s@example.com · Last seen 48d ago
Email

Purchase Path Report

What session-card students bought before and after a specific class card or membership.

Apr 1 → Jun 30
Students Who Purchased
113
Made a Subsequent Purchase
35 / 113 (31%)
No Subsequent Purchase
78 / 113 (69%)
What they bought before:
113
First purchase94.69%
In-Studio Single Class2.65%
In-Studio 5 Class Card0.88%
ClassPass0.88%
Intro Two Week Special0.9%
What they bought next:
113
None yet69.03%
In-Studio Single Class11.5%
In-Studio 5 Class Card6.19%
7 Days Unlimited4.42%
Summer Unlimited Special2.65%
Purchase Path Detail113 records
Export CSV
StudentPrior PurchaseNext PurchaseSub?
Morgan Wright
morgan.w@example.com
First purchaseNone yetNo
Sara Whitfield
sara.w@example.com
First purchaseNone yetNo
Devon Park
devon.p@example.com
In-Studio Single Class5 Class CardYes
Amara Lopez
amara.l@example.com
First purchaseMonthly UnlimitedYes
Member Lifecycle

Understand every member's
journey

Track every member from their very first class through active engagement and into at-risk territory. Lifecycle stage drives automated communications and staff workflows.

New member intro sequence (first 30 days)
Active member milestones and celebration triggers
At-risk detection with AI-powered churn prediction
Win-back campaigns for churned members
Birthday and anniversary automated outreach
Expiring Plans

Renewals on autopilot,
nothing falls through

Karmasoft surfaces every member whose plan expires in the next 7, 14, or 30 days, and sends automated renewal reminders before they even notice. No manual follow-up, no lapsed members.

Configurable expiry windows: 7, 14, and 30 days out
Automated renewal reminder emails and SMS
One-click renewal or plan upgrade from the list
Birthday list with automated celebration outreach
Filters by plan type, expiry date, and member value
Expiring Plans
8 members expiring in the next 30 days
Emma Hartley
Monthly Unlimited · Expires Jul 1
1d leftReminded ✓
James Okonkwo
10-Class Pack · Expires Jul 4
4d leftReminded ✓
Sofia Reyes
Annual Member · Expires Jul 9
9d left
Liam Nguyen
Monthly Unlimited · Expires Jul 14
14d left
Aisha Patel
5-Class Pack · Expires Jul 14
14d left

All your retention tools, in one place

Every tool works together, so nothing falls through the cracks.

📉

Slipped Attendances

Auto-detect absent members and trigger re-engagement.

💳

Expiring Plans

Notify members before their plan expires and offer easy renewal.

🎂

Birthday List

Automated birthday messages with special offer triggers.

🔄

Member Lifecycle

Visual funnel: New → Active → At Risk → Churned.

Reduce churn by up to 40%

See how Karmasoft's retention tools can keep more members engaged and paying.